Please do not attend classes if sick, or if you have a lingering cough. The health of our students and staff are of utmost importance.
No cell phones in practice room. If on-call for work, let the instructor know before class.
Classes start EXACTLY on time. Doors will lock EXACTLY at class start time. Walk-ins are always welcome! Please arrive early.
CANCELLATION POLICY / WAITLIST
Reservations for in-studio classes must be canceled a minimum of 2 HOURS prior to class start time. Cancellation policy for students using unlimited passes: there is an automatic $10 charge for NO SHOW / LATE CANCEL to your card on file. Cancellation policy for students using class cards or drop-in pricing: studio keeps your visit to cover the NO SHOW / LATE CANCEL.
ON A WAITLIST?
Please check regularly up until the 2-hour mark to see if you have been automatically moved from the wait list into the class. You may always cancel your wait list reservation, up to 2 hours prior to class start time.
Very often, students who are on the wait list DO get moved into the class automatically, up until the 2-hour mark! You will be held responsible for the late cancellation fee if you get moved from the waitlist into class and do not cancel within the 2-hour window. *No exceptions.
Make sure you are opted-IN to receive emails and text messages from Energize! This is the only possible way for our system to notify you about being moved from a waitlist into a class.
It is required to opt-in for email and text notifications, if joining a waitlist for a class.
If a class is full, it is highly recommended to just come into the studio to see if a spot becomes available (very often those who show-up get into class!!).
AUTO PAY POLICY
Auto Debit is a three-month minimum contract. Auto debit will continue to bill once per month beyond 3 months.
AUTO DEBIT CANCELLATION POLICY
To cancel auto debit, we require a written cancellation, via e-mail, at least 30 days prior to date of billing. Written cancellation must be sent via e-mail to firstname.lastname@example.org. Please write your first and last name, the date, and a note stating that you would like to cancel your auto debit contract. Notice must be given 30 days prior to billing date.
AUTO PAY PAUSE POLICY
We can pause auto pay from billing date to billing date. It is $10 per month to keep your membership on pause and your current rate. We can pause memberships for max 3 months.
CLASS CARDS and PACKAGES POLICIES
All class cards, drop-ins, monthly passes, and yearly passes are non-refundable and non-transferable. All expiration dates are final, NO extensions.
All class cards expire in one year from 1st class taken using the card.
Any expired classes remaining on a full priced class card, can be added on to a new class card purchase of equal or greater value IF requested within 1 month of class card expiring.
Once redeemed, Groupon and Amazon Classes expire in 3 months.
CLOTHING and MERCHANDISE POLICY
*All clothing, and accessories are non-refundable. Please, always, try on clothing before purchasing.